Return & Refund Policy

We want you to be happy with your purchase. If you are not completely satisfied with your watch, you may request a return within 3 days of receiving your order, subject to the conditions below.

Returns

To be eligible for a return, the watch must:

• Be returned within 3 days of delivery.
• Be unworn and unused.
• Be in the same condition in which you received it.
• Have all original tags, labels, and protective materials attached.
• Be returned in its original packaging, including the watch box and any accessories that came with the product.

Include the order confirmation, receipt, or other proof of purchase.

To request a return, please contact us at newindianwatches@gmail.com with your order number and the reason for the return.

Please do not send the product back before your return request has been approved. Returns sent without prior approval may not be accepted.

Return Shipping

Once your return request is approved, we will provide you with instructions on where and how to return your package.

Unless the product is defective, damaged, or the wrong item was delivered, return shipping costs may be the responsibility of the customer.

The return address will be provided after your return request has been approved.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your watch is damaged, defective, or you received the wrong product, please contact us at newindianwatches@gmail.com as soon as possible, preferably within 48 hours of delivery.

Please provide your order number and clear photos or videos showing the issue. We will review the issue and, where applicable, arrange a replacement, repair, or refund.

Non-Returnable Items

The following items are not eligible for return:

• Sale or clearance items
• Gift cards
• Watches that have been worn or used
• Watches with missing tags, packaging, or accessories
• Products that have been damaged after delivery due to misuse, accidental damage, or improper handling
• Personalized or specially customized products, where applicable

Sale Items

Sale and clearance items are final sale and cannot be returned or exchanged, unless the item is defective, damaged, or the wrong product was delivered.

Exchanges

If you would like a different watch, size, color, or model, please contact us first.

Depending on availability, we may assist you with an exchange. In some cases, you may need to return the original item and place a new order for the replacement product.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your return has been approved.

If your return is approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for us to process the refund after the return has been approved. Your bank or payment provider may require additional time to reflect the refund in your account.

If you have not received your refund after the expected processing time, please contact us at newindianwatches@gmail.com.

Contact Us

If you have any questions about our return or refund policy, please contact us:

• Email: newindianwatches@gmail.com